General FAQs

AbiSensor

What is AbiBird?

AbiBird is a proactive monitoring ecosystem which assists older people to continue to live independently without sacrificing their safety or your peace of mind.

The AbiBird solution includes the AbiSensor, AbiButton and the AbiBird app.

What is an AbiSensor and how does it work?

The AbiSensor discreetly tracks the activity in the cared-for person’s home and displays the activity on a 48hr graph on the AbiBird app on the carer’s smartphone. The AbiBird app will send notifications and alerts to the carer when activity in the cared-for person’s home is unusual and not in accordance with the routine that has been set for the AbiSensor.

AbiSensor offers an unobtrusive, wireless solution without the need for a wearable device or a telephone or Internet connection at the cared-for person’s home.

A quick glance at the AbiBird app will indicate whether the cared-for person is going about their daily routine. If over a set period of time activity exceeds normal levels, or if activity stops, the AbiSensor will send a real time alert notification to the carer’s smartphone and/or an email to their designated email address.

Are there any cameras or ways to identify who is generating the motion?

AbiBird uses infrared motion sensors to detect activity. There are no cameras or audio recordings.

Independence for your loved ones does not need to come at the expense of their privacy. Yet the AbiSensor still provides you, as the carer, with a high degree of insight into whether your loved one is OK or not.

How many AbiSensors will I need for my cared-for person?

Depending on the size of your home we recommend one to two AbiSensors be placed in the following locations:

– Hallway: This is the place that generally captures most of the motion activity, as the cared-for person goes about their daily life between all the rooms in their home.

– Bedroom: Placing the AbiSensor on the cared-for person’s bedside table facing at their head and shoulders will capture the motion activity as they sleep. It will let you know if your loved one hasn’t gotten out of bed in the morning or is getting up frequently at night! All very useful information to know.

– Main living room: If the cared-for person spends a lot of time in their living room this can also be a great place to make sure that they are going about their daily lives, even if this mean sitting in their favourite chair. If they have a larger home then you might need at minimum three AbiSensors. Note that the AbiSensor has a 90⁰ line of site view and a detection range of up to 10 metres.

Will an AbiSensor detect pet movement?

As the AbiSensor uses infrared sensors in order to measure motion counts it is not able to differentiate between people and other moving objects, such as pets. However, place the AbiSensor at approx. 1.2m-1.8m above the ground, on a bench, shelf or wall which will allow the cared-for person’s pets to move below the detection zone, and not contribute to any motion activity creating false motion or alerts.

AbiSensor has a 90⁰ line of site view and a detection range of up to 10 metres.

Can the person being cared for get AbiSensor to make an emergency Request for Contact?

Yes, in addition to the unobtrusive motion monitoring, the cared-for person can trigger the AbiSensor to send an emergency ‘Request for Contact’ notification directly to you, by repeatedly tapping the AbiSensor (up to 10 times) until the sensor screen turns red and the AbiSensor beeps, letting the cared-for person know that the alert has been sent.

Importantly, ensure that your smartphone push notifications settings are turned on for both the AbiBird app and general phone settings. You will also need to turn on email notifications via your smartphone app in the same app notifications section.

AbiBird app

What type of smartphone do I need to have to operate the AbiBird app?

As the Carer, you will need either an iPhone (with iOS 10+) or an Android smartphone (with Android 5+).

The cared-for person who has the AbiSensor or AbiButton in their home does not need access to any additional technology.

Where can I download the AbiBird app?

The free AbiBird smartphone app (IoT Global Technologies) can be downloaded from Apple’s App Store for iPhones and from Google Play for Android Devices. Remember that you, as the Carer, will need either an iPhone (with iOS 10+) or an Android smartphone (with Android 5+).

If the cared-for person requires assistance how will you know?

AbiSensor:

There are two types of alerts that the AbiBird app will send to you as the primary Carer and account holder:

Unusual Activity Alert: AbiSensor will compare the current measured motion activity in the cared-for person’s home to the routines set up by you on the AbiBird app. If activity levels are not consistent with the expected schedules then and ‘Unusual Alert’ will be sent.

‘Request for Contact’ Emergency Alert: The cared-for person can tap the AbiSensor repeatedly to trigger an immediate emergency notification on your AbiBird app. In this situation, the AbiSensor will turn red and make a loud beep, so that the cared-for person will know the alert has been sent. You will receive a notification.

Importantly, ensure that your smartphone push notifications settings are turned on for both the AbiBird app and general phone settings. You will also need to turn on email notifications via your smartphone app in the same app notifications section.

AbiButton:

If the AbiButton is pressed, all members of the Carer Support Network will receive a notification. The app will show an alert with a message to check in on this person. Clicking on the alert will open a Google map showing the last location of the AbiButton.

How will I know if someone else in my Carer Support Network responds to an alert?

Below the Google map is a TAKE ACTION button.

Once somebody in your Carer Support Network presses the TAKE ACTION button, all other members will see the name of the person who has taken action.

Can I see if the cared-for person is active via the AbiBird app?

Within the AbiBird app, each AbiSensor has its own graph. A quick glance will let you know that the cared-for person is up and about and moving around as usual.

What if there is a change to the routine for the day?

If the cared-for-person travels or is away from their home for an extended period you can pause the AbiBird notifications by using the app to deactivate notification alerts, just remember to un-pause the notifications later.

Importantly, note that pausing the notification alerts on one person’s AbiBird app will pause all notifications for everybody who is part of your Carer Support Network.

If you as the Carer do go away, best to turn off (v’s pause) your notifications within the app, allowing others to support the cared-for-person at home.

Can other people be added to the notification network – Carer Support Network?

Whist your AbiBird subscription will have a primary account holder (usually the Carer) on the app, there is no limit to the number of people who can be added to receive alerts from the AbiSensor(s) or AbiButton(s), as part of the Carer Support Network. All people added to your Carer Support Network will need to have a compatible smartphone.

Importantly, any member of the network can change the global schedule and notifications setting via their app. We recommend discussing AbiSensor and AbiButton with any additional carer who has access to you Carer Support Network before setting them up on the app.

I have been added to a Carer Support Network, but I cannot see the account on my app.

When logging in to your new account you will be prompted to connect a sensor. This step is not necessary as you have been added to an active account. You will need to switch accounts.

To switch accounts, select the Accounts icon (at the bottom iPhone) of the Sensors page or Ξ menu (top left Android), and select Members, then press Select other account next to your name. Choose the Account you wish to view.

AbiButton

What is AbiButton and how does it work?

AbiButton is an emergency push button device which delivers an immediate notification, including geo-location, to the carer network when activated. AbiButton operates over the NB-IoT network, has up to 12 months battery life and a water resistant (IP67) rating.

How many AbiButtons will I need for my cared-for person?

Most people only require 1 AbiButton, although if your cared-for person is susceptible to falls, you may like to install additional AbiButtons at floor level in wet areas such as the kitchen and bathroom.

Can the person being cared for get AbiButton to make an emergency Request for Contact?

Yes, pressing the button will send an immediate Request for Contact to the carer support network.

If the cared-for person requires assistance, how will I know?

If the AbiButton is pressed, a notification will be sent to the AbiBird app and all members of your Carer Support Network.

The app will show an alert with a message to check in on this person. Clicking on the alert will bring up a Google map showing the location of the AbiButton (within 100m radius).

Will the AbiBird app show me the location of my cared-for person in real time?

The AbiButton sends its location to the Cloud every 4 hours (default setting). This setting can be changed within the app. At anytime throughout the day, the app will show you the location of the ABiButton the last time it synced its location with the Cloud.

When the AbiButton is pressed, the Request for Contact signal will override the previous sync and provide the current location (within 100m radius). At this time, we recommend changing your app settings to 15 minutes to ensure you are receiving up to date locations until the cared-for person has been located and assistance has been provided.

Will AbiButton work if it gets wet?

AbiButton is compact and durable with a quality composite casing and a water resistant (IP67)* rating. *IP67 means the unit can get wet when showering or washing your hands, or it can be dropped into a body of water up to 1 meter deep for up to 30 minutes. AbiButton is not waterproof and cannot be submerged for long periods.

NOTE: Water resistance is not a permanent condition and may diminish over time.

How long will the batteries last in an AbiButton?

AbiButton is powered by 2 x AA batteries which may last up to 12 months, based on the 4hr setting for the Location update frequency. The location update frequency is set to 4hrs (default) and can be adjusted within the app.

Selecting a shorter frequency will reduce the battery life of the AbiButton (e.g. 2 hours = 6 months and 1 hour = 3 months). The frequency is changed after the next planned update or immediately if the AbiButton is pressed.  view battery life table

NOTE: In the event of a Request for Contact, we recommend adjusting the Location update frequency to 15 minutes to provide an accurate location update in real time. Once the cared-for person has been located, adjust the Location update frequency to the previous level to preserve battery life.

How will I know if the batteries need replacing?

The AbiButton will send a ‘low battery alert’ to the app when the batteries have 20% power remaining and a ‘critically low battery alert’ when they reach 5% power. We recommend changing the batteries when the first alert is received.

NOTE: When replacing the batteries in your AbiButton and to minimise the risk of compromising the airtight seal, please ensure the rubber seal is positioned without kinks or bends and the screws are tightened correctly.

Pricing

AbiBird offers a range of affordable pricing options to suit your needs. All prices include GST.

How much does an AbiSensor cost?

One AbiSensor is $20 per month on subscription. Each additional AbiSensor is $10 per month.

There are no lock in contracts or hidden charges. If you need to return your AbiSensor, let us know and we will provide a reply-paid satchel for the return of the device/s.

Will I own my AbiSensor outright?

AbiSensor’s are not available for outright purchase. They are available on a month-to-month subscription and must be returned when they are no longer required.

How much is an AbiButton?

To purchase an AbiButton costs $66 with an ongoing service and support fee of $20 per month.

If you already have an AbiSensor or when purchasing additional AbiButton’s, the service and support fee reduces to $10 per month for the each additional AbiButton.

Will I own my AbiButton outright?

Yes, AbiButtons are purchased for $66 and are yours to keep.

Why do I pay an ongoing service and support fee on my AbiButton?

The monthly service and support fee is charged to cover network connectivity and unlimited support from our Customer Care team.

AbiDuo

What is an AbiDuo?

The basic AbiDuo ecosystem consists of 1x AbiSensor and 1x AbiButton.

There is no limit to the number of AbiSensors or AbiButtons you can add to your ecosystem..

How much is an AbiDuo?

For new customers, purchasing a basic AbiDuo solution will cost $96 initially ($66 up front cost to purchase an AbiButton + subscription fees) with an ongoing subscription of $30 per month ($20 per month for AbiSensor and $10 per month for AbiButton).

How much will it cost to add additional products to my AbiDuo?

Additional AbiButtons can be purchased for $66 each with a reduced service and support fee of $10 per AbiButton per month. Additional AbiSensors are $10 each per month on subscription.

My order

How do I review my AbiBird order?

You will receive an order confirmation email as soon as you place your Order (including payment). You can also

review your order details on our website’s ‘My Account’

When can I expect delivery of my AbiBird order?

We use AusPost for shipping of all AbiBird products. An email confirming shipment with tracking information will be sent to you as soon as your AbiBird products leave our warehouse. Typical postage times will take about a week.

What do I do if my AbiBird Sensor(s) don’t arrive?

Check your parcel tracking via the link provided in the AusPost confirmation email. All orders require signature on delivery. If nobody is available to receive the delivery, Australia Post will leave a card and the parcel will be taken to your local post office for collection.

If your order is showing as delivered and you did no receive it, please call our AbiBird Customer Contact Centre on 1300 13 21 21 and an AbiBird Customer Care representative will be able to assist you.

My account

How do I access my account details?

Simply go to the AbiBird website’s ‘My Account’ section and enter your email address associated with your account and password.

When will I be billed?

Your AbiBird subscription is billed one month in advance, however for the first month we will provide an extra week for delivery and allow you time to setup your AbiBird products.

You may cancel your subscription at any time before the second or any future billing cycles, by phoning
1300 13 21 21 or sending an email to support@abibird.com.au. This will suspend your subscription and allow 21 days for you to return the AbiSensor. If you need to return your AbiSensor, let us know and we will provide a reply-paid satchel for the return of the device/s.

What are my payment options?

To provide you the greatest level of flexibility, while maintaining the highest level of security for all, we use the following third party payment providers:

1. Stripe: We can accept American Express, MasterCard and Visa (inc debit Visa and MasterCard).

– Millions of companies in over 120 Countries use Stripe for secure online transactions.

Please note that there is a 3.025% charge if you wish to use American Express for your credit card payment.

2. Paypal: We can also accept credit cards and debit account payments via your personal Paypal account.

– As part of the ordering process you simply have to log into your Paypal account and confirm which debit or credit account you would like to utilise.

Call us on 1300 13 21 21 with any payment questions you may have.

How can I see my payment history?

Your payment history can be viewed by logging in to ‘My Account’

How do I cancel my subscription?

To cancel your subscription, please email support@abibird.com.au or phone 1300 13 21 21.

Advising of your wish to cancel your AbiSensor subscription will suspend payments and allow 21 days for you to return the AbiSensor. An AbiButton is purchase outright and is yours to keep, but you will still need to advise us if you wish to cancel the subscription.

Our AbiBird Customer Care team will send you a replied paid envelope to return your AbiSensor(s).
Importantly, before shipping the AbiSensor(s) back to us:
1. Within your AbiBird smartphone app, please turn off all notifications (Push Notifications & Email); you can find these settings within the App under ‘Accounts’ and then ‘Notifications’; plus
2. Place your AbiSensor(s) into travel mode by pressing the black button under the battery cover until the sensor flashes yellow.

If the device is not received within 21 days of cancellation, monthly subscription fees will reactivate until the device is returned.

Privacy

What about privacy?

At AbiBird, we understand the importance of privacy, particularly given you have entrusted in us, personal information about your loved one.

We only use personal information about you or your loved one to identify you, send important notices to you, or to provide the AbiBird service itself.

The data we capture from the AbiBird service within the AbiBird app is treated as confidential in accordance with AbiBird’s Privacy Policy.

Can I obtain a copy of the motion activity data captured by AbiBird?

Yes. If you wish to access your or your loved one’s personal information, including accessing AbiSensor historical activity data, please contact our AbiBird Customer Contact Centre on 1300 13 21 21 or email to support@abibird.com.au

Technical Information

Do you need the Internet at the Cared-for-Person’s home for the AbiBird sensor?

AbiBird does not need the Internet or any other installed technology in your loved one’s home. AbiBird uses the Internet of Things network (IoT), supplied by our network carrier. Best of all, you don’t need to know what IoT means – there’s a strong chance it already covers their home!

Do I need Internet access to use the AbiBird smartphone app and how much data will I use?

Like all smartphone apps, the AbiBird app does rely on Internet access (either mobile data or WiFi) on your Apple or Android smartphone. This allows you to view the motion data on the graph and receive notification alerts on the AbiBird app. The good news is that no matter whether you are around the corner or on the other side of the world, you can always know if your loved ones are OK.

As the data packets are very small, the AbiBird app uses negligible data relative to most mobile data and home internet plans.

What power does the AbiSensor need to operate?

The AbiSensor runs on 4 x AA batteries for up to 12 months. No wall-socket power is required. Simply place the AbiSensor on a shelf in high-activity areas within your loved one’s home.

How do I know if the batteries need replacing?

AbiSensors are supplied with Lithium batteries for longevity.
The AbiSensor will send a ‘low battery alert’ to the app when the batteries have 20% power remaining and a ‘critically low battery alert’ when they reach 5% power. We recommend replacing with Lithium batteries when the first alert is received.

NOTE: When installing new batteries into your AbiSensor, you may receive a Critically Low battery warning. Please ignore this warning. Your AbiSensor sends data to the Cloud on an hourly basis, this is the information you can view on the graph within your AbiBird app. After the next Cloud update, which can be up to 1 hour depending on the time the batteries were installed, your battery level will show correctly at 100%.

Alternatively, manually triggering a Request for Contact will update battery level immediately.

What is the range of detection for the AbiSensor?

AbiSensor has a 90⁰ line of site view and a detection range of up to 10 metres.

Has AbiBird been tested and approved for Australian Standards?

Yes, AbiSensor has CE Certification and complies with the Australian Communications Media Authority (ACMA – AS 4607-1999).

What should I do if I have any setup issues or there is a fault or technical issue with my AbiSensor?

We have a number of resources to help you setup your AbiBird(s) and app, including a number of self-help guides that can easily be accessed online at the bottom of this support section.

Please read these guides carefully to see if you can solve any setup issue.

Alternatively, phone 1300 13 21 21 or email details of the problem to support@abibird.com.au and a Customer Care Representative will contact you.

Download the app.

To download the app, choose the preferred device.

AbiSensor Quick Start Guide

For quick set-up instructions, please download the Quick Start Guide provided.

CLICK HERE

AbiSensor User Guide

For full installation and set-up instructions, please download the User Guide provided.

CLICK HERE

AbiButton Quick Start Guide

For quick set-up instructions, please download the Quick Start Guide provided.

CLICK HERE

How to guides for general set up and mobile devices

AbiBird App Update – February 2019
What’s New and What’s Changed Download PDF
Customer Profiles and Recommendations Download PDF
General
How to Read AbiBird Activity Graphs and Notifications Download PDF
How to Use AbiSensor Modes Download PDF
How to Use AbiSensor to Trigger a Request for Contact Download PDF
Apple iOS Android
How to Download AbiBird App and Create an Account Download PDF Download PDF
How to Connect AbiSensor with App and Account Download PDF Download PDF
How to Name and Place AbiSensor Download PDF Download PDF
How to Set Up or Modify AbiSensor Daily Routines Download PDF Download PDF
How to Set or Change AbiBird Notification Preferences Download PDF Download PDF
How to Add Additional AbiSensors Download PDF Download PDF
How to Check AbiSensor Status and Rename AbiSensor Download PDF Download PDF
How to Adjust AbiSensor Alert Sensitivity Download PDF Download PDF
How to Pause AbiSensor Notifications Download PDF Download PDF
How to Add Secondary Carers Download PDF Download PDF
How to Change AbiSensor Timezone Settings Download PDF Download PDF

Need help?

Feel free to

get in touch.

Phone

1300 13 21 21

Support

Existing AbiBird customers.

Email us here

Enquiries

For all other enquiries.

Email enquiries

Office hours

Mon 9am – 7pm

Tues 9am – 7pm

Wed 9am – 7pm

Thu 9am – 7pm

Fri 9am – 5pm

Sat 10am – 5pm

Sun & Public Holiday Closed

Ready for peace of mind?

Purchase now

Ready to have a conversation?

Contact Us